Strategic Account Manager
MA - Waltham
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered!
The objective of the Strategic Account Manager (STAM) is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the All Covered managed services offerings. The STAM is the primary relationship liaison between All Covered and his/her assigned ACC client base (from initial onboard meetings to potential termination of services). Thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with All Covered core values.
The STAM works closely (i.e. like a quarterback) with other members of the account team and service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.
PRIMARY DUTIES AND RESPONSIBILITIES
-Project revenue and realized rate
-ACC terms and pricing
-Full service portfolio including extended services/offerings
-Technology Business Planning
-Accounts Receivable (AR) Escalation
EDUCATION AND EXPERIENCE
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
Measurement of Success:
All Covered will establish three to five specific goals which align with the overall company objectives, for the STAM to execute each year. The following performance indicators will be monitored regularly to ensure the STAM is meeting overall job performance expectations.
Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across All Covered. The STAM collaborates with the Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. The STAM leverages Account Managers for daily and tactical communication with the client. The STAM works closely with Solution Architects when appropriate to develop Technology Business Plans for the client.
A large portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Frequent driving is required for this job.
Konica Minolta offers:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.