Sr. Infrastructure/Datacenter Engineer

Sr. Infrastructure/Datacenter Engineer
IL - Downers Grove

Job Description

Konica Minolta is currently seeking an Infrastructure Engineer.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Position Summary
Reporting to the Director of Infrastructure, the Infrastructure Engineer is responsible for supporting the infrastructure systems and services that support the business and its clients. This includes servers, storage, network, infrastructure applications, security and related services. The Infrastructure Engineer is responsible for entire lifecycle from planning to development to implementation to operations and optimization. The role is critical to support core business functions and services. Continuous improvement and a holistic approach are key qualities for the role.

Duties and Responsibilities
Infrastructure Planning and Development:

  • Serves as the primary support for infrastructure (systems, storage, network, services and security)
  • Primary support for cloud-based infrastructure
  • Ensures that activities align with business objectives
  • Maintains an architecture that anticipates future requirements
  • Leverages other organizations when appropriate
  • Upholds a strong ethic for systems management that leverages a holistic approach that considers the impact to the entire organization
  • Maintains policies, procedures and standards
  • Champions a spirit around innovation, continuous improvement and quality
  • Drives toward solutions that support automation and self-service
  • Conscious of appropriate costs and considers methods to fully recover costs via client utilization

    Day-to-Day Management:
  • Ensures operational success for core systems and services
  • Primary on-site support for data center, systems, storage, network and related applications
  • Contributor to the list of infrastructure activities
  • Provides regular reporting of utilization for billing and partner reporting
  • Responds to systems and services outages and other service-related activities
  • Effectively prioritizes activities in alignment with overall business objectives
  • Provides technical expertise and support to fellow technical staff throughout the company
  • Serves as a technical escalation point for field and IT resources
  • Ensures change management processes are followed

    Critical Factors
  • Problem Solving and Analysis: The Infrastructure Engineer is responsible for systems and services that are both wide impacting and complex in nature. When issues come up, the Infrastructure Engineer must consider the impact of both the problem and solution from many different angles. The Infrastructure Engineer is also responsible for gauging the risks association with regular maintenance and day-to-day activities. The analysis will lead to contingency plans that weight the different approaches. Consequences may not be as straightforward as they appear. Solutions must also consider the impact to both internal and external users of the applications and services.
  • Independence: The Infrastructure Engineer must exhibit a high degree of initiative. In addition, the position must maintain alignment and make judgments as appropriate. Timeliness of decisions is critical and must be effectively communicated to those affected. The Infrastructure Engineer must have the self-discipline to ensure they are working toward an established standard. If one does not exist, the Infrastructure Engineer will seek out the best way to establish the standard and then start the process to establish it.
  • Decision Making: The Infrastructure Engineer carries the responsibility to make decisions for Infrastructure. Part of the Infrastructure Engineer’s responsibility is to drive towards decisions and move the effort forward as planned. In many ways, the Infrastructure Engineer may be responsible for decisions; however, they need to ensure alignment with stakeholders, other IT groups and clients.
    Decisions are made on a daily basis and the Infrastructure Engineer needs to determine when to seek supervisory assistance for additional guidance. The Infrastructure Engineer must defend and document decisions, strategies and options to the team and senior management. The Infrastructure Engineer works independently, but as a team to make decisions. Decisions should be based on established guidelines. Decisions outside of the established guidelines and precedence guidelines should be consulted with senior management.
  • Degree of Impact: The Infrastructure Engineer is a highly visible position within the company. The systems and services that the Infrastructure Engineer manages and decisions that are made affect the entire company and its clients on a major scale. Decisions made by the Infrastructure Engineer can affect the quality and availability of services to clients.
  • Liaison: The Infrastructure Engineer services as the key conduit between many disparate groups. These groups include Information Technology, Central Services, Field organizations, Konica Minolta, clients and external resources (contractors, vendors, etc). These interactions take place on a daily basis.

    Job Requirements


  • BS in Computer Science or related job experience
  • 5+ years of relevant experience in a progression of roles
  • Established track record in enterprise systems management
  • Experience working at an enterprise scale
  • Strong expertise with virtualization (VMware preferred), servers, storage, networking and security
  • Strong initiative and passion for making a difference through Infrastructure
  • Strong business acumen and a drive toward business growth
  • Experience leading systems architecture, technologies and methodologies
  • Discipline to work remotely and communicate clearly
  • Close familiarity with the Small-Medium Business (SMB) market

    Training is an essential part of continued growth at All Covered. As such, travel will be required for a week of off-site New Hire Training. This training is generally conducted within the 1st three (3) months of employment with the company. Additional skills training will also be available and further travel within the U.S. may be required for this position.

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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