Solutions Implementation Specialist

Solutions Implementation Specialist
TX - Houston

Job Description

Konica Minolta is currently seeking a Solution Implementation Specialist.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

POSITION OBJECTIVE
The Solution Implementation Specialist (SIS) is the technical subject matter expert relative to the Solutions, and Professional Service strategies of the Konica Minolta Business Solutions - Direct division.
The SIS is a dedicated professional committed to supporting solutions pre-sales technical activities, implementation and project management of solution offerings, as well as post sale support for applications and professional services to our clients.

PRIMARY DUTIES AND RESPONSIBILITIES

  • The Solution Specialist is responsible for support activities including installation, project management, training, customization and ongoing servicing of the solution.
  • Responsible for coordination of resources for product installation and training services as defined in the Scope of Work or deployment guide documentation.
  • Expand Konica Minolta Professional Services opportunities by identifying customer post sale workflow and training requirements, and document utilizing Solutions Management System.
  • Collaborate with Business Solutions Architect on creating and/or developing Engagement letters, Site Survey, Scope of Work (SOW) preparation and integration projects where appropriate.
  • Ensures all demo room equipment, including Demo Room PC, Solutions Server, and MFP’s are operating properly and pass quarterly readiness checks.
  • Responsible for development of customized solutions for Proof of Concepts, Technical Pilots, and creation of Deployment Guides.
  • Serve as escalation point from Digital Solutions Center (DSC) in resolving solutions issues.
  • Maximize the use of remote connectivity tools for installations and servicing.
  • Maintain education training standards and certifications levels in line with job requirements and advancement development plans.

    Job Requirements

    EDUCATION AND EXPERIENCE

  • Industry Standard technical certifications preferred or equivalent experience in a related field.
  • 3-5 years relevant solutions installation and support experience.
  • Knowledge of Network print servers, Document management/ scanning applications and workflows, Manage Print Services, Print Optimization/cost recovery, Print and MFP print controller technology, SQL, Security, and major third party print manufacturer's devices.
  • Strong working knowledge of industry hardware, services and solutions offerings.
  • Strong working knowledge of MAC and PC Operating Systems.
  • Experience in network topology and software applications related to digital graphic systems, including Microsoft applications. Strong technical knowledge and experience with on-site customer relations will be required.
  • Exposure, to and practical experience in, project management.

    OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
  • Willingness to travel up to 50%.
  • Attend training classes to remain current with the most recent technology.
  • Pass certification tests to enhance career path.
  • Working knowledge of project management processes.
  • Capable of multitasking within a fast-paced demanding environment.
  • Excellent verbal and written communication skills.
  • Valid driver’s license and access to reliable and presentable transportation

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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