Service Team Lead

Service Team Lead
CA - Anaheim

Job Description

Konica Minolta is currently seeking a Service Team Lead.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

The primary job function will be to assist the Branch Manager in the day to day activities of the Service Team.

Responsibilities

  • Develops business skills and experience in service management.
  • Tech ride-along evaluations, service call escalations, local product seminars, account reviews.
  • Partial territory responsibility, break-fix customer issue and resolution
  • Lead referrals, assist with existing customers and proposals, interaction mostly in expanding business within an account
  • Uses fleet reporting to influence and improve territory parts budget and inventory control

    Job Requirements

  • High School degree preferred or equivalent
  • Working Technical understanding of KM products, strong problem solving
  • Strong general networking knowledge
  • Good working understanding of solutions portfolio, user level application knowledge and color theory
  • Travel within assigned territory
  • Excellent verbal and written and interpersonal skills

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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