Service Desk Engineer

Service Desk Engineer
VT - South Burlington

Job Description

In this position you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others.
An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.


  • Provide remote technical support to clients over the phone using remote control tools
  • Conduct onsite technical support at client location as needed
  • Diagnose and resolve workstation, server and network infrastructure issues
  • User account management – Add/edit/disable accounts, setup new application users, etc.
  • Troubleshoot backup, malware, virus and other technical issues
  • Help provision new laptops, desktops and mobile devices
  • Work with application vendors in troubleshooting application errors
  • Answer end user questions and remediate issues

    Job Requirements

    As much of this job is done remotely, great verbal and written communication skills are a must. A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required.


  • 1+ years’ experience in a related role
  • College or IT trade school degree, technical certifications or related years of experience

    Products and Services:
  • Windows 7 & 8 and associated hardware platforms
  • Windows Server 2003, 2008 and 2012
  • VMware or Microsoft Hyper-V virtualization technologies
  • Anti-virus, Anti-spam and Anti-spyware
  • Backup and Recovery technologies
  • Citrix and Microsoft Remote Desktop Services
  • Firewalls, Routers and Managed Switches
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP Insight Manager, Dell OpenManage)

    Industry certifications from CompTIA, Microsoft, Cisco or VMware

    Toughest Part of the Job:
  • Ability to stay focused on numerous client issues simultaneously
  • Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experience

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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