BASIC FUNCTION: Audit and entry of customer orders and internal orders within established guidelines.
Main point of contact for Dealers, National Accounts, Direct Sales Accounts & Field Sales Team. Assist Independent Reps as may be necessary. Performs a variety of administrative, customer service and sales functions. Interface and liaison responsibilities with corporate, field and customers relative to operations, credit, product and sales issues. Disseminates information received to make objective decisions and recommendations in the best interest of Muratec and customer. Heavy inbound and outbound telephone responsibilities.
Review of order status reports to ensure timely shipment.
RMA and credit memo processing.
Obtains proof of deliveries.
Facilitates MAI CRM access for dealerships as needed. Liaisons with Web Master and IT to resolve customer’s issues.
Process and monitors new account packages.
Contract Administration: Prepare, distribute and monitor new dealer contracts, cancellations, warning and probation paperwork.
Prepare and distribute routine reports and special sales reports as directed.
Customer support: pricing, order status, shipping information, special programs, product information, problem resolution, expedites.
Sales support: Sales information, contest information, product availability, dealer issues, updates, customer updates, and issue resolution.
Inside sales responsibilities including telemarketing as assigned.
Provides administrative support to manager as needed, assist with pricing database.
Backup for MDS (CPC) and compatible toner program order processing as needed.
Normal, non-smoking office environment.
This job specification should not be construed to imply that these requirements are the exclusive standard of the position. Incumbents will follow any other instruction, and perform any other related duties as may be required by their supervisor.
QUALIFICATIONS: Written, oral and listening communication skills must be at a level to effectively provide interact effectively with Muratec executives, management, representatives, dealers, and customers.
Any combination of education and experience that would result in the prerequisite skill and knowledge to perform the duties as described. A typical example would be two years college and three years of customer service, sales, or sales oriented administrative support experience.
Good problem solving and time management skills.
Must be detail oriented and possess strong interpersonal skills to address issues that may arise.
Proficient and experienced with the use of Windows, Microsoft Office programs, a comparative database and similar office software and data entry required.
Experience with salesforce or similar sales CRM program helpful.
IBM AS400/i-515 experience helpful.
Sufficient manual dexterity to use computer proficiently.
Clear speaking voice for heavy phone usage.
Must be able to perform normal office functions i.e. sitting for long periods of time, stooping, bending, twisting, etc.
Ability to analyze problems and recommend effective solutions.
High pressure to meet deadlines, especially at end of month.
Special Characteristics or Licenses
Able to work independently with minimal supervision.
Able to work under deadline pressure.
Interpersonal skills must be at level to maintain good rapport with customers while upholding policies.
Outgoing, friendly attitude. Professional demeanor.
Konica Minolta offers:
Competitive compensation program.
Outstanding benefits package (including medical, dental, life insurance).
401(k) plan with matching company contribution.
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.