Quality and Development Manager
FL - Saint Petersburg
Konica Minolta currently has an exciting opportunity for a Practice Manager in our Global Client Services Division.
Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.
At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.
Responsible for operational quality across the GCS domains, through innovative monitoring, agent feedback and management collaboration. Use the results of the quality assurance to help coordinate targeted learning opportunities and the associated management tracking, reporting and feedback systems. Assist in the establishment of performance metrics and evaluate the outcome of the overall quality and development process.
PRIMARY DUTIES AND RESPONSIBILITIES
EDUCATION AND EXPERIENCE
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
Konica Minolta offers:
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.