Operations Specialist

Operations Specialist
FL - Doral

Job Description

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment. With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered!

Job Summary:
The Operation Specialist (OS) reports to the Operations Manager. This position will provide administrative support for the local account team and will manage non-client facing activities for All Covered clients.

Responsibilities:

  • Provide tactical day-to-day account management with a focus on:
    -Credit processing
    -Charge approvals
    -Billing: Weekly, Monthly, Project Milestone, ESR, Exceptions, Overages
    -Annual Price Increases
    -Contract Administration: New, Addendums, Restructures, Projects
    -Client retention & Client satisfaction activities
    -Client Offboarding
  • Act as client liaison as needed for client communications related to invoice questions, billing, credit processing
  • Research ESR and contract offerings, ensuring 3rd vendor services are delivered and billed; resolve discrepancies with contract entitlements
  • Ensure compliance with Corporate and Operational SOPs
  • Maintain client data integrity and documentation in appropriate All Covered systems in accordance with SOPs
  • Assist with local operational training
  • Support CRM data entry
  • Leverage resources as needed to address service requests or issues
  • Ad hoc duties as assigned

    Job Requirements

    Qualifications:

  • Minimum of three years of work experience in account management, ideally technology related.
  • Excellent listening and customer service skills
  • Customer account management and customer relationship skills, with excellent follow-through
  • Ability to multi-task and manage multiple priorities
  • Ability to deal with changing priorities to complete tasks in a short period of time
  • Strong organizational and time management skills
  • Ability to work under pressure, meet deadlines and make decisions with minimal supervision
  • Ability to develop a professional rapport, diffuse volatile situations and maintain a dynamic and professional demeanor and presence with customers and employees
  • Informs management of difficulties and proposes solutions in a constructive manner
  • Excellent grammar, written and oral communication skills
  • Excellent working knowledge of computer applications. Will need strong computer skills to master the systems used by the organization
  • Moderate knowledge of computer and network hardware and software, Internet connectivity terminology
  • Intermediate to advance skills using Microsoft Outlook, Excel and Word and other office products

    Internal/External Contacts:
    Daily interaction with a variety of clients and internal groups. When appropriate, leverage internal expertise and experience across All Covered. The Operational Specialist collaborates with their immediate supervisor, the Operations Manager as well as the local account team and departments. to ensure support expectations are met.

    Working Conditions:
  • Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Occasional travel to client sites.

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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