Operations Analyst

Operations Analyst
NJ - Ramsey

Job Description

POSITION OBJECTIVE
This position performs key analytical functions within Direct Administration. This includes analysis and publication of work load, error rates, dashboard performance, etc. Additionally facilitates JSOX audits for the team, tests new IT capabilities, and submits enhancement requests as needed. May also provide processing support for unique order types or workload overflow situations.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Possess or develop strong working knowledge of the processes in assigned department
  • Develop and publish reports showing key performance metrics for the team
  • Facilitate JSOX audit support for the team
  • Originate IT enhancements to improve the effectiveness of the team
  • Serve as a key testing resources for systems enhancements affecting the group
  • Provide support for unique processing needs not distributed to the core team
  • Advise management of key observations/issues gleamed from the analysis/reporting on the group’s activities

    Job Requirements

    EDUCATION AND EXPERIENCE

  • Minimum of High School diploma or equivalent; college degree preferred
  • Solid knowledge of the overall contract and order processing environment of KM or similar companies
  • Strong communication (verbal, written/presentation) skills
  • Detail-oriented
  • Ability to effectively manage multiple tasks under firm deadlines in a busy environment
  • Problem solving, analytical and time management skills required
  • Strong knowledge of Microsoft Office (particularly Word, Excel, and Access) required
  • Working knowledge of SAP, Business Objects, and Business Warehouse desired
  • Ability to work independently and in a team environment
  • Occasional travel (20%) will be required
  • Position will require approximately two months initial training in our Windsor, CT facility.

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance).
  • 401(k) plan with matching company contribution.
  • Excellent holiday/vacation plans.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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