Office Systems Technical Support

Office Systems Technical Support
TX - Plano

Job Description

BASIC FUNCTION
Answer inbound service calls on customer 1-800 line, providing technical and programming support to end-users, ASMs, dealers, and field technicians.

Enter all call transactions in the AS/400 system keeping an accurate service history.

ESSENTIAL DUTIES

  • Provide technical support to dealers, technicians, ASMs, and end-users over the phone which includes: on-line diagnostics, programming, and testing of all Muratec products including network applications and connectivity.
  • Dispatching service calls in the AS/400 system when the problem can’t be resolved over the phone.
  • Carrying out special administrative duties at the discretion of their supervisor.
  • Issuing RMA’s for machines that are non-repairable in the field.

    Working Conditions
  • Non-smoking office environment
  • Phones ringing frequently within a moderately fast paced call center environment
  • Frequently assisting irate customers

    This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

    Job Requirements

    QUALIFICATIONS
    Education/Experience Required

  • Diploma in Digital Electronics or Computer Technology, Associates Degree, Military certification, and/or 3 years comparable experience in the field.

    Skill/Knowledge Requirements
  • Must be able to speak English clearly using verbal communications skills at a level to effectively convey technical instructions over the phone.
  • Must have the ability to address irate customers in a courteous, tactful and professional manner.
  • Must be PC literate as well as possess a basic knowledge of PC/Networks and their various configurations related to the connectivity of digital fax, printers, and scanner devices.
  • Must have a general knowledge of digital Fax/copier/printer devices and understand their mechanical and electronic operations both as stand alone as well as network devices.
  • Must be able to read and understand technical manuals, charts, diagrams etc.
  • Must be able to function well in a moderately high stress environment.
  • Must have dependable transportation as well as a current Texas drivers license.

    Physical Requirements
  • Ability to lift a minimum of 70 lbs from floor to waist.
  • Eye-hand coordination sufficient to work with tools and intricate machine parts.
  • Ability to sit for long periods of time.

    Mental Requirements
  • Ability to remember characteristics and differences of numerous different machine models.

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Excellent holiday/vacation plans.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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