Konica Minolta is currently seeking an Office Systems Expert. Maintain and repair MFPS and resolve customer complex printing issues, mentoring team members. Maintain effective relationships with his/her customers and sales
Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.
At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.
PRIMARY DUTIES AND RESPONSIBILITIES
On-site service of MFPs, parts management, time and call management, learning new technologies, accurate record keeping, lead product advocate meetings
10% - Lead referrals, assists with customer assessments and solution design
Uses fleet reporting to influence and improve territory parts budget and inventory control
Install and troubleshooting of complex printing and scanning solutions. Microsoft OS and MAC OS peer to peer and client side of server environments. Knowledgeable with printing from common business apps and graphics programs.
On occasion SOW creation and follow through
Mentors the team and shares knowledge both formally and informally
Good understanding of solutions portfolio, user level application knowledge. User level application knowledge of device embedded solution
Deep Knowledge on the entire product line, KM certification on product line
Expert knowledge of color theory, calibration, and RIP configurations
30% - based on technical expertise. Provides guidance on customer interaction and soft skills.
EDUCATION AND EXPERIENCE5+ Years
High School or equivalent - Degrees preferred
Excellent verbal and written, mentoring and coaching
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
Travel within assigned territory, some out of territory work
CompTIA A+ Certification CompTIA Net+ Certification CompTIA CDIA+ Certification Microsoft MCP or MCITP Certification or equivalent experience
Konica Minolta offers:
Competitive compensation program
Outstanding benefits package (including medical, dental, life insurance)
401(k) plan with matching company contribution
Generous holiday and paid time off schedules
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.