POSITION OBJECTIVEAnalyze customer needs and translate them into deliverable solutions.
The Industrial Print Solutions Analyst reports to the Director of Industrial Print Solutions of Business Intelligence Solutions Division with the purpose of providing technical leadership in pre and post sales environments for Industrial Print Solutions (Including KM-1, MGI and 3D). Critical to this role is the ability to act as both a technical expert and relationship manager during pre and post installation periods. The Industrial Print Solutions Analyst will interact with sales, logistics, supply chain and technical inkjet resources within KMI and MGI.
Manage pre-sales and post-sales analyst efforts for all Industrial Print solutions within KMBS BUS. This person must possess both sales and technical skills and be capable of effectively articulating product and technology positioning to partner and customer audiences, at both a technical and a sales level. This person will act as the technical relationship manager prior to and following completion of installation.
Within the Pre-sales environment, this person will:
Demonstrate and enhance proposed solutions within targeted specialization
Provide Dealer and Direct Industrial Print sales teams in with proposal support by documenting appropriate workflow and ROI
Identify areas for third party integration and solutions opportunities
Work with Industrial Print Logistical staff to smoothly transition proposed solutions to deliverable
Within the Post-sales environment, this person will:
Work with client including primary contact, operators and supporting staff, to ensure live-production projects are meeting objectives as to quality and workflow
Provide fee-based project consulting on an ongoing basis once D&A is signed and all applications identified within the Statement Of Work are properly functioning
Act as the Technical relationship manager for non-service related technical discussions
Interact with KMI Ink Jet defined point of contact for troubleshooting needs
Help develop new opportunities and volumes within the account for other Industrial Print opportunities
PRIMARY DUTIES AND RESPONSIBILITIES
Ability to analyze complex workflows within the Industrial Print environment and develop Statements of Work
Drive world class execution of complex implementations.
Work well with clients to ensure solution suitability as well as overall product satisfaction.
Lead pre and post sales training efforts for client, operators, and KMBS Analysts on Industrial Print products
Work across teams (regional sales, corporate marketing, training, support and corporate accounts and government sales) to achieve increased revenue and brand awareness.
EDUCATION AND EXPERIENCEIndividual will have 10+ years’ experience in the Production Print industry including offset and digital
Individual will have at least 2+ years’ experience in the Industrial print industry or an adjacent area
Strong analytical and expert problem solving skills, sales, and project management skills.
Individual must have the ability to navigate complex organizations, develop trust-based relationships, and drive concrete results using a thorough understanding of applications software and hardware and their role in customer operations.
Candidate must have proven ability to work with software technology partners at the business development and implementation level
Have a strong drive and exhibit themselves as a results oriented individual with experience leading complex sales and/or implementations within the Production Print arena
This individual also must demonstrate strong professional maturity as well as strong cross-group collaboration and strategic thinking skills.
Strong technical acumen and passion for learning new technologies.
Self-starter who can manage ambiguity, chart a clear course and make tough decisions, and respond quickly to multiple issues.
Ability to execute strategic thinking, customer orientation, open & effective communication
Strong virtual team and extensive cross-group coordination/collaboration and very strong communication and partnership skills.
Bachelor’s Degree preferred or equivalent experience.
Excellent verbal and written Communications Skills
Working knowledge of networking, PC & Mac workstations, workflow solutions and color management theory
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
Travel is required, approximately 50%
Ability to speak in public forum
Konica Minolta offers:
Competitive compensation program.
Outstanding benefits package (including medical, dental, life insurance).
401(k) plan with matching company contribution.
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
KMBS is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.