Market Director, Professional Services

Market Director, Professional Services
NY - New York

Job Description

Konica Minolta currently has an exciting opportunity for a Market Director, Professional Services.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

POSITION OBJECTIVE
The overall responsibility of the role is to assist in developing and to manage Professional Services engagements with Konica Minolta’s market, regional, corporate and global customers. This includes the management of revenue, engagement planning, staffing, quality and execution, client satisfaction and relationship management. This position will lead a team of market based solutions professionals in the delivery of integrated print and document management solutions. Coach, train and mentor various positions and skill sets within the Professional Services organization.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Execute Konica Minolta’s Professional Service strategy and portfolio of services.
  • Collaborate with Konica Minolta Business Divisions /Organizations to execute complete professional services offering for all local, market-major, enterprise and global accounts. To achieve results, travel within the market (Manhattan, Long Island City, & Melville) is required.
  • Manage and attain the professional services revenue targets for respective market.
  • Manage the cost structure and operating expenses for respective market.
  • Validate and achieve accurate forecasting for respective market.
  • Drive collaboration and alignment with Direct market management teams.
  • Participate in strategic plan development meetings with Enterprise Engagement Teams on Market Top 50 Accounts.
  • Provide thought leadership and subject matter expertise to the professional services practice, helping to articulate and deploy the strategy as it relates to professional services, providing pre-sales and post sales consulting services to clients.
  • Develop business support and guidance to professional services accounts and field organization as it relates to sales support and resource management (people, tools, methodologies, and processes).
  • Leverage and maintain local professional services resources, KM Business Divisions/Organizations and external partner/vendor relationships in order to meet customer demands.
  • Collaborate with RVP of Professional Service to coordinate resourcing and staffing to execute implementations.
  • Responsible for the recruitment, development and retention of professional services associates, together with fostering of a culture of knowledge sharing.
  • Contribute to the development of new techniques, models, and plans within areas of expertise

    Job Requirements

    EDUCATION AND EXPERIENCE

  • Four-year college degree preferred or equivalent experience in a related field
  • 5+ years relevant production print solution consulting and/or sales experience
  • Experience in leading and developing successful professional services teams and efficient processes
  • Strong understanding of solution selling
  • Strong background and understanding of industry technology, solutions and their delivery
  • Strong working knowledge of professional services offerings
  • Excellent presentation, written and verbal communication skills
  • Documented history of meeting and exceeding quotas
  • Solid organizational skills and capability of multitasking within a fast-paced demanding environment.

    OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
  • Act as a change agent horizontally and vertically within the organization
  • Proven record of time management and organizational discipline
  • Attracts talent and has vision of how to lead the organization into the future
  • Understands customer expectations and delivery of services based on objectives
  • Willingness to travel within the Market (Manhattan, Long Island City, & Melville)
  • Collaborative, open to the development of new ideas and programs

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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