Managed Account Support Coordinator

Managed Account Support Coordinator
AZ - Phoenix

Job Description

Konica Minolta currently has an exciting opportunity for a Managed Account Coordinator in our Global Client Services Division.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

POSITION OBJECTIVE
Single point of contact for assigned customers, responsible for coordination of standard engagements. Assist with project execution including; documentation, coordination with internal and external project teams, escalation support, tracking and reporting. Assist with standard Service Level Agreement (SLA) management and reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Determine deployment requirements with account team for assigned accounts.
  • Compile Deployment Guides with assistance of technical lead and assist with creating deployment schedules.
  • Communicate requirements and procedures to installing teams.
  • Handle escalations to resolution and document anomalies for historical reporting.
  • Manage on-going IMAC-Ds.
  • Provide status updates to internal and external resources utilizing multi-media.
  • Maintain escalation log with detailed documentation.
  • Provide contractual metric reporting (Monthly / Quarterly).
  • Perform continuous follow-up and track project to completion.
  • Provide status updates to internal and external resources utilizing multi-media.
  • Enforce contractual SLA obligations by monitoring incident activity; work with local service teams to resolve escalations.
  • Attend PAR (Periodic Account Reviews) presentations, typically remotely.
  • Complete other projects and tasks as assigned by management

    Job Requirements

    EDUCATION AND EXPERIENCE

  • High school or equivalent, BS or BA preferred
  • Minimum 1 year customer service, project coordination

    OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
  • Excellent verbal and written communication skills
  • Knowledge of systems and applications used to support coordination efforts
  • Good customer service and interpersonal skills
  • Ability to problem solve and perform basic troubleshooting with minimal assistance
  • Computer skills- Microsoft Office, Word, Excel, PowerPoint
  • Positive attitude and collaborates well with other team members
  • Detail oriented and proficient organizational skills
  • Ability to assess workload and prioritize tasks based on urgency
  • Basic networking knowledge
  • Ability to multi-task work in a fast paced environment

    Physical Requirements
  • This position requires sitting at a desk with a computer monitor for several hours at one time.
  • The vision requirement include: close vision, peripheral vision, depth perception, and ability to adjust focus.

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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