Konica Minolta currently has an exciting opportunity for a IP Technical Specialist.Responsible for onsite installation, maintenance and repairs of Ink Jet Print equipment
Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.
From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.
At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.
Provide onsite technical support to customers on the operation, maintenance and repairs of ink jet printing systems. This includes documenting work performed, tracking parts usage, testing, calibrating, troubleshooting, loading software updates and performing preventative maintenance at scheduled intervals.
PRIMARY DUTIES AND RESPONSIBILITIES
Communicate clearly and professionally with customers to handle requests efficiently; convey technical information in an easily understood manner; exceed customer expectations regularly
Identify urgent situations that require additional actions to satisfy the customer’s needs including escalations of technical issues; avoid customer downtime by recommending alternatives and workarounds
Understand levels of customer entitlement and able to identify fee-based professional services activities for quote and execution
Provide operator training and ongoing support
High degree of self-motivation to succeed and dedicated to self- improvement
Detailed knowledge in reading wiring diagrams, repair manuals related to digital press equipment
Actively participate in learning opportunities and completes assigned curriculum in a timely manner; applies knowledge to continuously improve the customer experience
Perform other projects and tasks as assigned by Konica Minolta management
EDUCATION AND EXPERIENCEHigh school or equivalent
Extensive service technical support knowledge (3 year minimum)
Strong working knowledge of industry, Production Print hardware, services and solutions offerings
Proficiency in time management and organizational discipline
Networking and software knowledge is necessary
Ability to analyze, interpret and communicate technical data
Ability to prioritize and organize work independently, without direct supervision
Multi-tasking ability is a must
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
Willingness to travel up to 50%
Ability to work different shifts if necessary
Strong responsibility, self-motivated, able to work under high pressure
Excellent interpersonal, communication, presentation and listening skills
Industry certifications in the area of color, project and/or networking
Prior offset press experience is a plus
This position may be located in Phoenix, AZ or remotely, dependent on where the most qualified candidate is identified.
Konica Minolta offers:
Competitive compensation program.
Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance).
401(k) plan with matching company contribution.
Generous holiday and paid time off schedules
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Ability to sit or stand for long period of time in support of travel or customer meetings/presentations
Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.