POSITION OBJECTIVEFoster a high performance environment where staff can excel and provide our customers with exceptional support
Coach, mentor, motivate and develop direct reports in performing their job responsibilities. Assist in developing and growing the team in strength and efficiency. Assess work and provide meaningful feedback. Ensure policy and procedures are followed to foster a high performance team and department. Participate in KM-1 field support rotation schedule.
ESSENTIAL JOB FUNCTIONS
Monitor performance statistics for individuals and identify areas of opportunity
Review and monitor attendance and team overtime; time sheet review and approval
Engage with manager to discuss team progress and/or concerns, interview potential candidates and ensure proper coverage for business needs
Write and conduct approved performance appraisals; conduct mentoring sessions with staff to discuss job performance
Visit accounts on a reoccurring cycle to assess press performance
Create and apply action plans to improve press performance and monitor to resolution including corrective action if necessary. Implement quality control audits, process standardization and tracking.
Manage all concerns escalated to KMI
Review site location daily reports and follow up with any concerns
Maintain the team field and phone support rotation schedule
Research and resolve escalated calls from internal/external customers
Develop, recommend and implement plans and policies to support strategic business objectives and budgets
Participate in learning opportunities and stay current with latest technology
Support KM-1 customer sites on a limited rotation basis
Complete projects and tasks as assigned by management
Participate in customer PAR reviews when needed
COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES) Excellent verbal and written communication skills.
Good customer service and interpersonal skills
Excellent time management skills
Ability to work remotely
Basic troubleshooting skills
Ability to problem solve with minimal assistance
Computer skills- Microsoft Office, Word, Excel, PowerPoint
Ability to work in a fast paced environment
EXPERIENCE, EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS
High school or equivalent, BS or BA preferred.
3-4 years in people management and industry area knowledge.
Prior management experience.
Print shop experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job the employee is regularly required to sit, talk and hear.
The employee must occasionally lift and/or move up to 50 pounds or more to support the servicing of the AccurioJet KM-1 press.
The employee is required to use hands to type, handle, or feel objects, tools and computer controls.
Specific vision abilities required by this job include close vision and distance vision.
ADDITIONAL COMMENTS (i.e. travel, shift work, etc.)
Travel to all customer sites is required.
This position may be located in Phoenix, Arizona or remotely, dependent on where the most qualified candidate is identified.
Konica Minolta offers:
Competitive compensation program.
Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance).
401(k) plan with matching company contribution.
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.