Enterprise Client Success Manager

Enterprise Client Success Manager
NJ - Iselin

Job Description

Konica Minolta currently has an exciting opportunity for a Enterprise Client Success Manager.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2017 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

POSITION OBJECTIVE
The Enterprise Client Success Manager (ECSM) reports directly to the Enterprise Program Manager. The ECSM will be responsible for managing the success of the specified account relationship during the term of the Master Agreement. The ECSM works closely with the client purchasing and IT staff for successful pre-sales delivery, cultivating and qualifying business requirements while consulting with internal KM team members to insure mutual Master Agreement objectives are met. The ECSM will be the champion for Konica Minolta and the client in all aspects of the client journey during the term of the contract combining exceptional skills in building rapport and relationships with client stakeholders, providing product and service knowledge while managing sales expectations and process.

ESSENTIAL JOB FUNCTIONS

  • To be the Konica Minolta champion and quarterback for the specified client account based on the parameters of the executed Master Agreement.
  • To act as the client sales interface and proactively manage Master Agreement sales execution and processes including: assessment/s , current state to future state analysis and recommendations, preparation of sales presentations, meeting material, price quotes, orders, quarterly review and necessary documentation as required.
  • Maintains an in-depth understanding of Konica Minolta capabilities and services and effectively communicates all offerings to the client based on the Master Agreement
  • The utilization of a consultative approach during the client requirement discovery phase to understand client's business needs and offer recommendations to help them best meet their goals based on contracted solutions within the Master Agreement.
  • Proactively uncover potential new opportunities within the account.
  • Be responsible for ensuring client satisfaction and ongoing continuous improvement.
  • Provide, as required, support with post sales activities including but not limited to: client education and training, development of reports for quarterly reviews etc.
  • Other duties as assigned.

    Job Requirements

    COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES)

  • Understanding and experience in managed print and document management industry.
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
  • Impeccable verbal, written communication, presentation and articulation skills with attention to detail
  • Natural relationship and rapport builder with ability to influence cross-functional teams and individuals without direct authority
  • Strong time management skills and the ability to respond well to time pressures and deadlines.
  • Highly analytical and data-driven, but also a creative problem solver and innovator.
  • Ability to prioritize and triage competing priorities and maintain focus on successful completion of tasks at hand.
  • Good balance between a short term and longer-term strategic thinking that advance the client engagement towards meeting year over year goals.

    EXPERIENCE, EDUCATIONAL REQUIREMENTS AND CERTIFICATIONS
  • 5+ years of client account management experience in enterprise client accounts preferably within Konica Minolta
  • Bachelor’s degree preferred

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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