Engineer Team Lead
NY - New York
All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered!
The objective of the Engineering Team Lead (ETL) is to assist the Director of Field Engineering (DFE) in growing and developing a very loyal, satisfied and appropriately skilled team through the direct supervision of six to ten engineering resources. The ETL is the local field engineering leader, the DFE’s representative, for their covered geographies and/or assigned client base. The ETL is responsible for the overall productivity and quality of work for their assigned team and works to ensure that each of their team members have the skills and tools needed to be successful and addresses/expedites escalations when necessary. The ETL works closely with various departments and Client account stakeholders to ensure consistent quality service delivery and to identify and facilitate remediation of service quality issues as they arise.
Duties and Essential Role Functions:
Service Delivery Quality
Quality Service Delivery
Client service skills
All Covered Standards, Processes, Services, Tools and Systems.
Company Values of Honesty, Enthusiasm, Respect, Ownership, Excellence and Service (HEROES)
Company Culture and Mission
Adherence to the Company’s employment procedures and best practice as outlined in the employee handbook
Adherence to agreed upon and/or documented Field engineering standards and best practices
Coaching/mentoring as outlined above
Input to Performance Reviews, coaching and corrective actions
Management of target utilization
Client Satisfaction and retention results
Client environment Documentation
Notes: This job description is not intended to be all-inclusive. Employee may perform other related duties as requested to meet the ongoing needs of the organization.
- MCTS/MCP Server 2008 or above
- MCTS/MCP Exchange 2007 or above
- CompTIA Server+
- Cisco Certified Network Administrator (CCNA)
- Apple Certified Technical Coordinator (ACTC)
Training is an essential part of continued growth at All Covered. As such, travel will be required for a week of off-site New Hire Training. This training is generally conducted within the 1st three (3) months of employment with the company. Additional skills training will also be available and further travel within the U.S. may be required for this position.
The majority of work will be performed at client locations while mentoring and coaching team members as well as performing Client follow ups, which may vary in terms of quality of workspace. Must be able to lift, carry, and reposition all parts of user workstations, network appliances, and printers. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Frequent driving from one client location to another. Travel: 0% to 40% depending upon geographies covered.
KONICA MINOLTA OFFERS:
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
All Covered is a Gold Certified Microsoft Partner.