ECM Engagement Manager

ECM Engagement Manager
RI - Warwick

Job Description

Konica Minolta is currently seeking an ECM Engagement Manager.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

SUMMARY
Architects, develops and administers customized document management solutions for the Konica Minolta customer base. Responsible for determining/ documenting the technical requirements, developing functional specifications and implementing comprehensive “end to end” document capture, scan, store and retrieval solutions. Participates in the document discovery and functional specification processes, in an effort to clearly define the products and professional services labor required, to solve defined business problems. Develops project plans consisting of a work break down structure of tasks as well as manages the pre-production issues and change orders, as required. Designs and implements complex ECM workflow solutions in concert with base system installations. Delivers post production technical support, as required. Develops product demos and prototype systems in concert with Sales.

ESSENTIAL JOB FUNCTIONS (Essential job functions include, but are not limited to the following):

  • Functions as the trusted advisor and customer liaison as it pertains to documenting project requirements (e.g., Project Profile) and project managing post sales implementations.
  • Manage projects; Develops project plans and the work break down structure of tasks, conducts project status meetings, responsible for escalation and closure of technical issues and provides Sales with upgrade/ incremental new licensing opportunities as it pertains to active engagements.
  • Facilitates Change Orders with the Customer and PSG. Ensures change orders are executed and accounted for in the project management time keeping system (BigTime).
  • Provides support to Sales related to Statement of Work (“SOW”) development, and supports the Solution Development process during the sales cycle.
  • Facilitates technical discovery meetings with contracted customers. Authors the Functional Specification Document and ascertains customer approval. Develops the work break down structure of tasks required to implement and deploy an approved ECM solution.
  • Develops project plans and maintains them in the Case / Project Tracking System. Provide weekly project updates to clients, ensuring client portal and project status reports are accurate.
  • Delivers technical support to contracted customers and tracks time utilization/ problem resolution within the problem management system.
  • Orchestrates, moderates and publishes post mortem reviews with the Customer, Sales and PSG (Professional Services Group). Synthesizes the results and provides management with a SWOT (Strengths, Weakness, Opportunity and Threat) analysis.
  • Provides backup to Solutions Architect and System Engineer roles, as needed.
  • Adheres to Konica Minolta's Professional Services project management methodology while satisfying/ exceeds predefined service delivery metrics
  • Communicates regularly with Konica Minolta/ECM Administration to ensure product and licensing procurement/ delivery are in alignment with approved SOW’s and associated project plans.
  • Maintains an electronic library of project/ sales documentation within the Konica Minolta DMS solution.
  • Collaborates with the Solution Architects to determine work schedules and calendar their tasks on the DMS Web Calendar.
  • Performs other duties as assigned

    Job Requirements

    PHYSICAL DEMANDS & POLICIES
    Physical Actions & Environment

  • Job duties require moderate travel to contracted customer locations on a regional and/or national basis.
  • Required job duties are sedentary and normally performed in a climate controlled office environment
  • Must possess a valid drivers license with a good driving record
  • Must possess broadband internet connectivity

    Dress Code
  • Business Casual dress is required, however, business attire may be required for customer account/ management meetings

    Tools and Computers
  • Each employee will be provided with a company issued laptop computer system and mobile phone service reimbursement.

    EDUCATION REQUIREMENTS
  • Four year college degree or satisfactory completion of a technical curriculum from an accredited computer school and/ or equivalent work experience

    EXPERIENCE AND SPECIAL SKILL REQUIREMENTS
    Experience Requirements
  • Three years or greater experience implementing ECM solutions (OnBase & Kofax– highly desired)
  • Three years or greater industry experience – Project Management
  • Microsoft MCP Certification - Required
  • Microsoft MCSE - Preferred
  • CDIA+ Certification – Required
  • ECMs Certification – Required
  • BPMp Certification – Required
  • PMI Certification - Desired
  • Hyland OnBase and/ or FileBound Certification(s) - Desired
  • Minimum 5 years’ experience in managing/ implementing medium to high complexity projects

    Special Skill Requirements
  • Excellent interpersonal and communications skills
  • Excellent communication skills
  • Ability to execute within a team structure
  • Strong technical implementation and troubleshooting skills
  • Ability to collaborate with internal partners and external vendors to solve technical problems
  • Ability to create process documentation – Visio experience preferred
  • Hyland OnBase Installer Certification – Desired
  • Hyland OnBase Workflow Certification – Desired
  • ReadSoft INVOICES Certification – Desired
  • Ephesoft Certification – Preferred
  • Expert knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project and Outlook)
  • Knowledge of SharePoint - Preferred

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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