DSM Production Print Specialist

DSM Production Print Specialist
NJ - Ramsey

Job Description

Konica Minolta is currently seeking a DSM Production Print.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

POSITION OBJECTIVE
The primary function of the Production Print Specialist is to support DSM’s in their territories on the Color and B&W Production Print products as well as manage assigned dealerships and Direct Branches within an assigned territory. The successful candidate will have the ability to effectively communicate across all levels within an organization and possess the knowledge and skills sets to evaluate, troubleshoot and resolve technical issues while supporting the Territory DSM. Candidates should live within the Greater New England Market.


PRIMARY DUTIES AND RESPONSIBILITIES

  • Must become fully trained on all Production Print Color and Monochrome products as well as KIP or other wide format products.
  • Must have a good understanding of Networking and other network-connected related devices. (Fiery, Creo and IPS, etc.).
  • Work closely with Primary DSM’s to assist in support of the Production Print Color and B&W products through troubleshooting and technical seminars with DSM’s and Dealer technicians.
  • Work closely with internal technical and engineering staff to define, communicate and resolve potential issues and initiate Engineering escalations via ESS team as needed.
  • Assist in the development of assigned Dealer base while assessing the knowledge level of the technical staff.
  • Assess and make recommendations for organizational improvements, staffing and training needs to best support Konica Minolta products.
  • Submit reports on Dealer visitation as well as technical information of Konica Minolta product as it relates to performance in the field.
  • Applicant will be service trained on all products and be able to effectively troubleshoot and repair problem equipment.
  • Must work closely with sales counterparts to communicate Dealer information and needs.

    Job Requirements

    EDUCATION AND EXPERIENCE

  • Must have excellent communication skills.
  • Knowledge of Service Management software
  • The ability to resolve both technical and customer relations issues.
  • The insight to assist the Dealer Principal/Service Manager in assessing the managerial and technical abilities of the service staff. Advise on implementation of appropriate development activities. Present findings to Dealer or Branch Management as needed.
  • A current and through knowledge of all Konica Minolta products.
  • Understand, communicate, present and support all Konica Minolta programs and policies.
  • A+, N+, CDIA, MCP, MCSE certifications desired.
  • Color Care Training
  • G7 certification
  • Fiery, Creo and IPS certification
  • Desire to continually learn while maintaining industry certifications
  • This position requires extensive travel throughout the entire East Region (approximately 80%)

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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