Customer Support Product Trainer

Customer Support Product Trainer
MN - Bloomington

Job Description

Konica Minolta Business Solutions U.S.A., Inc is currently seeking a Customer Support Representative.

This position reports directly to the Branch Manager or Market Vice-President for weekly activities with a dotted-line relationship to the Regional Sales Development Manager.


  • Identify and schedule the necessary resources needed to properly address customer's needs.
  • Create customized curriculum to properly address and train each specific customer and their unique workflow needs.
  • Conduct customer training following customized lesson plans and training curriculum on office product solutions (digital systems/software, production print systems/software).
  • Create, present and manage all time-lines and schedules as it relates to end user training.
  • Provide summary reports about status and completion of end-user training to Branch General manager, Sales Manager or Sales Rep.
  • Provide Application Specialists, local technicians and NSSG with details of product limitations as discovered during customer trainings.
  • Maintain proficiency with KMBS entire digital product line for copying, faxing scanning, network printing, driver functionality for standard office printing applications.
  • Support customer in-house sales presentation/demonstrations, open houses, product launches and sales rep training. Conduct monthly sales product training for new hires at branch locations.
  • Assist Product Marketing Regional Sales Development Managers to launch new products to the sales force; conduct hands-on product training and teach sales demonstration skills.
  • Create local sales marketing material for branch sales reps to utilize for prospecting.
  • Support branch events with development of collateral material.

    Job Requirements

  • Prior training or teaching experience is preferred.
  • 2-4 years technical sales support and/or industry experience desirable.
  • Four-year college degree or equivalent experience preferred; certificate in education or instructional technologies is desirable, but not required.
  • Strong time management skills and an ability to work independently are desirable.
  • Must be comfortable interacting in small groups.
  • A friendly, personable and professional demeanor is required.

  • Competitive salary.
  • Outstanding benefits package (incl. medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition Reimbursement Program.
  • Employee Referral Bonus Program.
  • Ongoing professional development training.
  • State-of-the-art office products.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    KMBS is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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