Konica Minolta is currently seeking a CRM Functional Analyst. Perform application customization, workflow, and development and modification within SAP CRM system
The CRM Functional Analyst works as a member of the CRM team to provide business and functional support in the areas of Sales and Marketing. Incumbent will be focused on several key CRM functional areas and involved in application customization, working with interfaces, system issues and troubleshooting problems with the software. The incumbent must demonstrate critical thinking skills and be able to interact professionally with all levels of the organization. .
Customizing SAP CRM fields and page layouts
Engage with the Functional/Technical team to implement creative and business appropriate solutions
Identify areas for process improvement
Provide end user support and problem resolution for day to day operations for our user base
Conduct requirements gathering sessions with different business units and translate outputs into functional requirements
Assist in monthly/quarterly roll-outs of new system functionality including Kick-off, Webinars, Training Sessions and Post Go-Live Support
Understanding of other SAP Systems – Business Warehouse, Business Objects, ECC, S/4 Hana
Involvement in Data Administration; working with data imports and maintaining data integrity for key reporting dimensions
Bachelor Degree in Business, Computer Science, Engineering, IT or related field
Experience supporting and administering SAP CRM applications for a medium to large organization
Ability to Configure and customize SAP CRM functionality to meet required business needs
Ability to develop, plan, organize and conduct user training sessions related to SAP CRM functionality
Knowledge of database concepts (specifically Microsoft Access and Microsoft SQL Server)
A high standard of verbal and written communication
Strong presentation skills
Ability to communicate with non-technical users on CRM applications
Understanding and working knowledge of SAP VC, SAP SD Preferred
Understanding of SAP CRM Architecture Preferred
Konica Minolta offers:
Competitive compensation program
Outstanding benefits package (including medical, dental, life insurance)
Generous holiday and paid time off schedules
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.