Client Support Representative

Client Support Representative
VT - South Burlington

Job Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Accurately process incoming service repair requests for multi-functional output products, printers, faxes and network systems.
  • Successfully process incoming sales leads for document output products and networking services.
  • Appropriately dispatch service requests to field service engineers based on assigned machine population and specified geographic territory.
  • Successfully process incoming requests for machine supplies.
  • Exceed the expectations of our customers.

    People Managed:
    This position has no direct management or supervisory responsibilities.

    To perform the job successfully, an individual should demonstrate the following competencies:

    Problem Solving: Resolves problems in a timely manner; gathers and analyzes information skillfully; doesn’t stop at the first answer, investigates the issue thoroughly.

    Customer Focus: Acts with customers in mind; dedicated to meeting internal and external customer expectations.

    Communication: Listens to the needs of each customer and clearly shares their needs with the appropriate group.

    Team Work: Balances team and individual responsibilities; gives and welcomes constructive feedback; contributes to the group with a positive attitude.

    Organizational Support: Completes tasks accurately and on time; follows guidelines of policy and procedure.

    Quality: Demonstrates accuracy and thoroughness with tasks; looks for ways to improve our processes always focusing on quality; Applies feedback to improve performance.

    Attendance/Punctuality: Is consistently at work and on time; ensures responsibilities are covered when absent.

    Composure: Maintains focus when handling difficult or challenging customers; handles pressure and stress maturely.

    Primary People Contacts
    External:
  • Service and supply clients
  • Engineers

    Internal:
  • Field Service
  • Document Output Representatives
  • Networking Support Team
  • Operations Team
  • Field Service Management Team

    Toughest Parts of the Job
    The candidate must have the ability to maintain professionalism while balancing multiple tasks; the individual will be working in a fast paced team environment.

    Job Requirements

    Qualifications
    To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Prerequisites:
    Education and/or Experience
    High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

    Language Skills
    Ability to read and comprehend simple instructions, short correspondence, and memos; Ability to write simple correspondence; Demonstration of excellent customer service skills; Ability to effectively present information in one-on-one and small group situation to clients and other employees of the organization via phone and in person.

    Computer Skills
    To perform this job successfully, the candidate should have a strong working knowledge of the Microsoft Suite. (Word, Excel and Internet Explorer).

    Konica Minolta offers:

  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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