Client Engagement Lead

Client Engagement Lead
CA - Foster City

Job Description

Konica Minolta is currently seeking a BIC Client Engagement Lead.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Be the advocate for our customer’s strategic roadmap, and align their needs to BIC strategy and the partner ecosystem
  • Develop and rollout a strategic client engagement program
  • Develop and maintain strong relationships with key customers
  • Collaborate with KM sales and account teams leverage existing relationships to drive the BIC agenda
  • Foster and build relationships with Customer CXOs that can contribute to accelerated realization of the BIC Strategy
  • Establish framework for customer engagement and lead customer discovery sessions
  • Identify a client's business needs and work with both the client and internal teams to understand, define, and build effective and innovative solutions
  • Using your knowledge of the customer, market and competitors, support BIC business team to identify and develop the unique value propositions
  • Design, track and report on key metrics of the success of the customer engagements

    Job Requirements

    EDUCATION AND EXPERIENCE

  • 10+ years senior leadership experience with top tier consulting companies in customer engagement and strategy
  • Ability to define, develop and lead strategic programs in a fast-paced, rapidly changing environment
  • Proven ability to manage and set client expectations and establish long term engagements
  • Ability to facilitate discovery workshops and effectively assess client’s strategic needs
  • Exceptionally strong organizational and planning skills with the ability to recognize, prioritize, track, and manage multiple ongoing initiatives in various domains
  • Ability to work independently toward successful outcomes with minimum direct supervision
  • Exceptional interpersonal and communication skills with a strong sense of responsibility to deliver a win-win outcome
  • Must have a can-do collaborative working style and a strong desire to help shape and contribute to a startup culture at the Business Innovation Center
  • BS in Computer Science or equivalent
  • MBA or equivalent from a top tier program


    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

    Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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