Business Analyst

Business Analyst
FL - Saint Petersburg

Job Description

Konica Minolta currently has an exciting opportunity for a Business Analyst for our Global Client Services Division.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

POSITION OBJECTIVE
Manages projects and tasks related to the development of business processes and procedures. Creates and utilizes key business metrics and provides recommendations for improvements. Work with management to create reporting and key business metrics . Develop internal and external reports and dashboards. Utilizes knowledge of systems, database management, programming tools and other platforms to optimize Konica Minolta business functions. Provides business insights based on understanding of workflows and desired business outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES

  • Serves as project manager for advanced projects, provides project and progress reviews to business unit owners.
  • Conducts business needs assessment, research and analysis and provides business cases.
  • Evaluates requirements for potential new project and business opportunities, collects and organizes data required for project deliverables.
  • Develops documentation of existing business process flows.
  • Develop metrics and review reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems.
  • Implements management approved solutions, providing plans, schedules and written reports for review
  • Supports system development and testing by providing clear requirements.
  • Validates functionality, quality and completion of project deliverables.
  • Develops documentation of existing business process flows.
  • Develop metrics and review reporting tools that could be used to measure effectiveness and efficiencies of processes and/or systems.
  • Actively participates in learning opportunities and completes assigned curriculum in a timely manner: applies knowledge to continuously improve the customer experience.
  • Follows prescribed processes and procedures including systems and tool utilization.
  • Provides insight and documentation for continuous business process improvements.
  • Completes advanced projects and complex tasks as assigned by management.

    Job Requirements

    EDUCATION AND EXPERIENCE

  • High school or equivalent, BS or BA preferred
  • 5 years experience in project coordination and business development, data analysis or other related areas
  • Microsoft technology certifications preferred
  • Understands financial systems and P&L accounting preferred
  • Strong background in web technologies like PHP or ASP preferred

    OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
  • Excellent verbal and written communication skills
  • Ability to analyze processes and procedures looking for opportunities and gaps
  • Demonstrates a high aptitude for learning new concepts and skills
  • Ability to identify and clearly articulate options and/or tools available to streamline workflow
  • Knowledge of systems and applications used to support a call center environment
  • Good customer service and interpersonal skills
  • Excellent time management skills
  • Excellent troubleshooting skills
  • Provides guidance and support to junior team members
  • Ability to problem solve with minimal assistance
  • Computer skills- Microsoft Office, Word, Excel, PowerPoint
  • Detail Oriented
  • Ability to work in a fast paced environment
  • Occasional travel may be required

    Physical Requirements
  • This position requires sitting at a desk with a computer monitor for several hours at one time.
  • The vision requirement include: close vision, peripheral vision, depth perception, and ability to adjust focus.

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Generous holiday and paid time off schedules.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .

    KMBS is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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