Branch Service Manager

Branch Service Manager
NJ - Morristown

Job Description

Konica Minolta is currently seeking a Service Manager.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Responsibilities:

  • Responsible for the management for specified service area.
  • Ensures generation of revenue and profit consistent with assigned objectives, guidelines and pricing policies
  • Maintains efficient workflow by holding direct reports accountable for the quality and efficiency of their work
  • Provide next level customer support and problem resolution
  • Facilities resolution of issues concerning pricing, installation and performance of equipment by interacting and communication with the sales and administrative departments.
  • Reviews timeliness, accuracy and completeness of technicians invoices and car expense reports and timecards
  • Ensures appropriate staffing
  • Ensures adequate inventory of supplies and machine parts

    Job Requirements

    Requirements:

  • 3-5 years related work experience as a Technical Manager, preferably in the managed print services or digital solutions industry.
  • Understanding of Workflow, Security, Cost Accounting and MPS solutions.
  • Certified in A+, network+ or equivalent training required
  • Outstanding customer relation skills
  • Working knowledge of computer systems such as Microsoft, Apple and common network problems
  • Must have experience updating, maintaining and analyzing spreadsheets
  • Must have reliable transportation and a valid driver’s license. Position requires use of personal car which is eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites
  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Must work well with customers and exhibit professional appearance and demeanor at all times

    Konica Minolta Offers:
  • Outstanding benefits package (including medical, dental, vision, life insurance, to name a few)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules
  • Tuition Reimbursement Program
  • Ongoing professional development training including access to online Harvard Manage/Mentor courses

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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