Applications Engineer

Applications Engineer
NJ - Ramsey

Job Description

Konica Minolta Sensing Americas, Inc., a leading company in the Imaging Industry specializing in color instrumentation and Light Measurement is seeking an Applications Engineer to Provide Technical Support/ Application Support for the Color & Appearance Product line to internal and external customers

POSITION OBJECTIVE

PRIMARY DUTIES AND RESPONSIBILITIES

  • Provide pre-sale and post-sale support for key accounts, sales force and internal personnel
  • Generate technical documentation for customers, sales force, marketing material, etc.
  • Assist in technical marketing activities , review blog material for technical accuracy
  • Communicate activities with application team to avoid duplication of work
  • Propose solutions to customers based on their requirements
  • Make sample measurements with instrumentation and provide data analysis
  • Delivers Color Science seminars as needed by company
  • Creation of “How to “ instructions material to be transferred into templates for distribution
  • Actively participate in professional color organizations to expand and strengthen the positioning of KMSA.
  • Completes tasks relative to area of expertise, ie formulation database creation.
  • Completes product demonstrations where needed by the company.
  • Attends trade shows as required.
  • Provide Pre-sales applications support
  • Provide post sales applications support & Training
  • Deliver Training to Regional Sales Managers & Representatives
  • Travels where needed and minimizes associated costs in accordance with company policies
  • Provides customer support via phone, GOTO assist, Team viewer
  • Coordinates customer support calls by communicating with Service personnel to solve customer’s issues
  • Documents customer interaction in the Sage Logix CRM system

    Job Requirements

    EDUCATION AND EXPERIENCE

  • BS in Engineering ,Physical Sciences or Physics preferred
  • 5 -7 + years exposure to Color Science, using Colorimetric & Spectrophotometer instrumentation preferred

    OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
  • Strong PC & instrument hardware troubleshooting skills
  • Familiarity with GOTO meeting, Team viewer software
  • Microsoft Office proficiency
  • Excellent customer relation skills
  • Able to present technical information clearly in verbal & written form
  • Takes initiative to do required work with minimum supervision
  • Travel required as necessary approximately 30%

    Physical Requirements
  • Ability to lift up 45-50lbs

    Other
  • Has valid driver license , valid passport

    Konica Minolta offers:
  • Competitive compensation program.
  • Outstanding benefits package (including medical, dental, life insurance).
  • 401(k) plan with matching company contribution.
  • Excellent holiday/vacation plans.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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