Konica Minolta Sensing Americas, Inc., a leading company in the Imaging Industry specializing in color instrumentation and Light Measurement is seeking an Applications Engineer to Provide Technical Support/ Application Support for the Color & Appearance Product line to internal and external customersProvide pre-sale and post-sale support for key accounts, sales force and internal personnel
PRIMARY DUTIES AND RESPONSIBILITIES
Generate technical documentation for customers, sales force, marketing material, etc.
Assist in technical marketing activities , review blog material for technical accuracy
Communicate activities with application team to avoid duplication of work
Propose solutions to customers based on their requirements
Make sample measurements with instrumentation and provide data analysis
Delivers Color Science seminars as needed by company
Creation of “How to “ instructions material to be transferred into templates for distribution
Actively participate in professional color organizations to expand and strengthen the positioning of KMSA.
Completes tasks relative to area of expertise, ie formulation database creation.
Completes product demonstrations where needed by the company.
Attends trade shows as required.
Provide Pre-sales applications support
Provide post sales applications support & Training
Deliver Training to Regional Sales Managers & Representatives
Travels where needed and minimizes associated costs in accordance with company policies
Provides customer support via phone, GOTO assist, Team viewer
Coordinates customer support calls by communicating with Service personnel to solve customer’s issues
Documents customer interaction in the Sage Logix CRM system
EDUCATION AND EXPERIENCEBS in Engineering ,Physical Sciences or Physics preferred
5 -7 + years exposure to Color Science, using Colorimetric & Spectrophotometer instrumentation preferred
OTHER SKILLS, REQUIREMENTS AND CERTIFICATIONS
Strong PC & instrument hardware troubleshooting skills
Familiarity with GOTO meeting, Team viewer software
Microsoft Office proficiency
Excellent customer relation skills
Able to present technical information clearly in verbal & written form
Takes initiative to do required work with minimum supervision
Travel required as necessary approximately 30%
Ability to lift up 45-50lbs
Has valid driver license , valid passport
Konica Minolta offers:
Competitive compensation program.
Outstanding benefits package (including medical, dental, life insurance).
401(k) plan with matching company contribution.
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.