POSITION OBJECTIVEEnter, track, and schedule delivery for all orders processed within the assigned Branch(es)
Provide timely and accurate order processing, aftermarket billing, and customer support for locally processed sales and service transactions. Also serve as local administrative interface for centrally processed (Windsor) transactions. Ensure sales and service transactions are processed within the parameters of Company operating policies.
PRIMARY DUTIES AND RESPONSIBILITIES
Ensure that all order and contract paperwork is in compliance with Company policies and procedures
Set-up and maintain all master data records for customers processed within assigned branch(es)
Review and pre-edit orders to be submitted to the National Account Customer Care Center
Set-up maintenance contracts for assigned customers and execute all related billing functions (including specialized invoice generation, backup meter collection, invoice corrections, etc.)
Review and monitor lease fundings and follow-up as needed to ensure KMBS is paid as quickly as possible
Maintain customer access to MyKMBS.com as required
Respond to customer inquires
Assist Branch personnel with Administrative issues
Perform general office support functions as required
EDUCATION AND EXPERIENCEHigh School diploma or higher educational degree required
Intermediate level knowledge of Microsoft Excel and Word
Strong communication skills
Ability to multi-task and work effectively in a high stress environment
Experience with SAP or demonstrated experience to learn SAP or similar systems
Related industry experience preferred
Konica Minolta offers:
Competitive compensation program
Outstanding benefits package (including medical, dental, life insurance)
401(k) plan with matching company contribution
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
KMBS is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.