Account Manager

Account Manager
VA - Alexandria

Job Description

All Covered, IT Services Division of Konica Minolta Business Solutions (KMBS), is the leading national IT services company serving SMB to enterprise markets. Offering a wide variety of career opportunities, All Covered is an excellent choice for motivated IT professionals interested in a stimulating and progressive work environment.
With over 1,000 employees across the U.S. and Canada, All Covered has a highly skilled team of professionals focusing on superior quality service delivery to our customers. We offer hands-on technical training on the most relevant technologies in the industry and career path advancement in all levels of the company.
Please join us in our exciting growth and pursue a rewarding career with All Covered!

Job Summary: The objective of the Account Manager (AM) is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the All Covered managed services offerings typically under $2000 Monthly Recurring Revenue. The AM is the primary relationship liaison between All Covered and his/her assigned ACC client base (from initial onboard meetings to potential termination of services) or part of the team when a Strategic Account Manager is assigned to the account. The AM is a client advocate. The AM must always engage the client in accordance with All Covered core values.

The AM works closely with other members of the account team and service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.

Duties and Essential Job Functions:

  • Manage a group of contracted clients to include:
    -Client retention
    -Client satisfaction
    -Client profitability
    -Project revenue and realized rate
    -ACC terms and pricing
    -Procurement revenue
    -Full service portfolio including extended services/offerings
    -Technology Business Planning
    -Accounts Receivable (AR) Escalation
  • Client communications
  • Coordinate with client account team in order to leverage resources as needed
  • Assist client with the development of technology budgets as needed
  • Assist with documentation related to the delivery of our managed services
  • Identify and propose additional projects
  • Generate leads from client base
  • Tracks all leads that come from the project team through and including CRM and EchoSign

    Job Requirements

    Qualifications:

  • BA or BS degree or equivalent combination of relevant education and experience
  • Minimum of 2 years (three years preferred) of work experience in account management
  • Ability to multi-task and manage multiple priorities
  • Must be able to learn new concepts, applications and technologies quickly
  • Ability to deal with changing priorities to complete tasks in a short period of time
  • Exceptional organizational and time management skills
  • Strong business development, negotiation, and influencing skills
  • Excellent written and verbal skills
  • The ability to effectively communicate complex technical issues to non-technical people
  • Solid commitment to sales and customer service with good initiative and follow-through

    Internal/External Contacts:
    Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across All Covered. The AM collaborates with the STAM, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met.

    Working Conditions:
    A large portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of computer monitor and using keyboard and mouse. Frequent driving is required for this job.

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Excellent holiday/vacation plans.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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