Account Manager

Account Manager
VA - Alexandria

Job Description

Meridian, a subsidiary of Konica Minolta currently has an exciting opportunity for an Account Manager.

Konica Minolta Business Solutions U.S.A., Inc., a global Fortune 1000 company and one of Forbes 2016 America’s Best Large Employers, is transforming the way we all do business.

From smart office technology and information management to cloud, mobility and IT services, we have a rich history of creating the products and services necessary to drive innovation and make work possible from anywhere at any time. Our award-winning products and solutions help companies around the world move information faster, improve quality and productivity, enhance security and facilitate the sharing of information. We are proud that our portfolio leads the industry while exceeding environmental standards.

At Konica Minolta, you'll work for an amazing technology company with growth opportunities, great benefits and talented, passionate co-workers.

Job Summary: The objective of the Account Manager (AM) is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the managed services offerings typically under $2000 Monthly Recurring Revenue. The AM is the primary relationship liaison between the company and his/her assigned client base (from initial onboard meetings to potential termination of services) or part of the team when a Strategic Account Manager is assigned to the account. The AM is a client advocate. The AM must always engage the client in accordance with company core values.

The AM works closely with other members of the account team and service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.

Duties and Essential Job Functions:

  • Manage a group of contracted clients to include:
    -Client retention
    -Client satisfaction
    -Client profitability
    -Project revenue and realized rate
    -company terms and pricing
    -Procurement revenue
    -Full service portfolio including extended services/offerings
    -Technology Business Planning
    -Accounts Receivable (AR) Escalation
  • Client communications
  • Coordinate with client account team in order to leverage resources as needed
  • Assist client with the development of technology budgets as needed
  • Assist with documentation related to the delivery of our managed services
  • Identify and propose additional projects
  • Generate leads from client base
  • Tracks all leads that come from the project team through and including CRM and EchoSign

    Job Requirements

    Qualifications:

  • BA or BS degree or equivalent combination of relevant education and experience
  • Minimum of 2 years (three years preferred) of work experience in account management
  • Ability to multi-task and manage multiple priorities
  • Must be able to learn new concepts, applications and technologies quickly
  • Ability to deal with changing priorities to complete tasks in a short period of time
  • Exceptional organizational and time management skills
  • Strong business development, negotiation, and influencing skills
  • Excellent written and verbal skills
  • The ability to effectively communicate complex technical issues to non-technical people
  • Solid commitment to sales and customer service with good initiative and follow-through

    Internal/External Contacts:
    Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across Meridian.

    Konica Minolta offers:
  • Competitive compensation program
  • Outstanding benefits package (including medical, dental, life insurance)
  • 401(k) plan with matching company contribution
  • Generous holiday and paid time off schedules.
  • Tuition reimbursement.
  • Employee Referral Bonus Program.
  • Ongoing training opportunities.
  • Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.

    Join Konica Minolta and help drive innovation as we transform the Workplace of the Future.™ .

    Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

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