Job Purpose: Perform a variety of reporting functions using KM’s ERP system and Business Warehouse to pull aging reports and analyze data.
The Customer Account Coordinator is primarily responsible for all credit and collections functions while striving to improve cash flow and reduce aged accounts receivable balances. This position utilizes an ERP system along with Microsoft office products to analyze and review account balances, reconcile customer accounts and track the current status of accounts receivable. An individual in this role will work to facilitate resolution, while working to prevent reoccurrence. This position requires a high level of customer service and support, and rolls up to the Finance Department located in Ramsey, NJ.
To perform this job successfully, an individual must be able to satisfactorily perform at minimum, each essential duty. The requirements listed below are representative of the required knowledge, skill and/or ability.
Contact assigned portfolio of customers to understand the reason for non-payment while resolving and collecting past due balances. Portfolio size and complexity increases in this role.
Demonstrates a strong understanding of customers open balance and performs reconciliations of the accounts as necessary while working with other departments cross functionally.
Ensures all documents including but not limited to refund requests, applications, and check requests are completed timely with a high level of accuracy based on established guidelines.
Assigns credit lines based on business need within assigned level of authority. Escalates while providing a recommendation when the required line of credit exceeds authority.
Ensures all impasse accounts are referred to outside collections or written off to bad debt based on department guidelines.
Make decisions based on department standards when to hold goods and services due to non-payment.
Make sound business decision by ensuring that customer data and reporting are balanced, accurate, complete and timely.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Skills/Qualifications: Associates Degree or a combination of education and work experience.
Minimum of 3-5 years of solid customer service or credit and collections experience.
Must be an intermediate to advanced user of Microsoft applications (Word, Excel).
Must have strong organizational and analytical skills.
Great verbal, written and interpersonal communication skills.
Candidates must possess the ability to overcome objections and handle negotiations.
Measurement of workload is determined based on volume and complexity of portfolio assignment. Must have the skills to manage a complicated full desk independently with minimal assistance and support from leadership.
Focused on excellence and attention to detail.
Establishes Partnerships/Alliances, Foster Teamwork, Planning, Building Relationships, People Skills, Initiative, Customer Focus.
Konica Minolta offers:
Competitive compensation program.
Outstanding benefits package (including medical, dental, vision, company-provided disability and life insurance).
401(k) plan with matching company contribution.
Excellent holiday/vacation plans.
Employee Referral Bonus Program.
Ongoing training opportunities.
Visible, exciting work supporting the sales of cutting edge technology and workflow solutions.
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.